Refund Policy

Refund Policy

Effective Date: 24 November 2024

At Antivirus Sale, we are committed to customer satisfaction. Please review our refund policy carefully to understand the terms under which refunds may be issued for purchases made on our platform.

1. Eligibility for Refunds

Refunds will be considered under the following conditions:

  • Unactivated License Keys: If the product key has not been used or activated, a full refund can be requested within 30 days of purchase.
  • Incorrect Purchase: If you accidentally purchased the wrong product, contact us within 7 days for assistance.
  • Technical Issues: In cases where a product key is not functioning, we will verify the issue and, if confirmed, issue a replacement or refund.

2. Non-Refundable Items

Refunds will not be issued under these circumstances:

  • Activated or used license keys.
  • Purchases made more than 30 days ago.
  • Issues caused by incompatibility with your device or software system unless clearly stated in the product description.

3. Refund Process

To request a refund:

  1. Contact our support team at support@mstartrader.us or [Insert Phone Number].
  2. Provide proof of purchase (order number, receipt, or confirmation email) and details of the issue.
  3. Refund requests will be processed within 7-10 business days upon approval.

4. Method of Refund

Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for your financial institution to process the refund.

5. Replacement Policy

For non-functional keys or technical issues, we will first attempt to resolve the issue or provide a replacement key before issuing a refund.

6. Changes to the Refund Policy

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting to the Website.

Contact Us

If you have any questions about our refund policy, please contact us at:

We value your trust and appreciate your business with Antivirus Sale.

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